Home Client Login Careers Contact Us How would you like to add 10 to 30 % to your bottom line without purchasing new hardware? According to Gartner Research, that’s possible when companies closely manage their printer fleet. Office Supplies Unlimited’s Print Care program is a logical way for you to gain a better understanding of your print usage patterns, right size your printer fleet, control purchasing and monitor your output devices. Getting started is easy. Snap Shot Do you know the number of printers on your network? The number of personal desktop printers? The age of the equipment? Company-wide monthly page volume? Supply costs? Ongoing service costs? Getting your printing costs under control begins with answering these questions, among others. Our non-invasive data collection will identify all devices and report per unit page volumes and will not disrupt your employee workday. Assessment Based on the snap shot analysis, we can provide the following comprehensive asset report, including: Brand, model, location, configuration, and output volume for each device Utilization rate and usage patterns Cost per Unit   What’s Included Our comprehensive Managed Print Services include: Assistance in the installation of the equipment, if requested. OEM-compatible supplies, excluding paper. Preventative maintenance, including all required maintenance kits. Average 4-hour response time. Free loaner if your printer cannot be repaired in your office. Access to our network solutions group: These specialists are available to support applications specific printing challenges. A quarterly review covering our service response, completeness of call, and equipment performance. A quarterly inspection by certified and trained technicians to ensure that your printers are functioning properly. Asset   management,    including    an inventory    of    all    equipment   and associated print volume. What We Offer We will assign a Print Management Team to your account consisting of a Team Leader, Primary Hardware Technical, Primary Network Support Technician, and a Primary Billing/Administrative Representative. These highly skilled individuals are solely dedicated to provide you with fast service and prompt answers to any questions regarding your account. Why Office Supplies Unlimited? Since 1990 Office Supplies Unlimited has been helping businesses like yours be more efficient in the way they product, reproduce, and distribute documents. The cornerstone has always been our commitment to customer service. At Office Supplies Unlimited, we provide copiers, printers, and fax sales, service, and support to over 3,500 satisfied customers. Print Management Agreement # __________ This Print Management Agreement with all Attachments, Schedules, and Addenda shall be collectively referred to as this “Agreement”. Between:_____________________________________________________________   (Herein referred to as “Customer”) With its principal place of business at: ____________________________________________ City _____________ State __________Zip ___________ And Office Supplies Unlimited (herein referred to as “OSU”) With its principal place of business at: 3335 Longview Drive, Sacramento, CA 95821 Services OSU will provide Customer a Print Management service as described in Attachment A, “Scope of Services” for all equipment and OEM accessories herein referred to as “the Equipment” and locations as listed in Schedule A. OSU will provide on-site support, as described in Attachment A. Additional Services may be added to this agreement with the consent of Customer and OSU, added by Addendum and signed by both parties. Print Management Fee Customer shall pay a monthly Print Management fee to OSU. Such fee is determined by multiplying the cost per page as provided herein, by the number of pages created in the prior month. This Agreement shall carry a cost per page of ____________. Customer shall pay OSU the First Month base amount in advance calculated as the monthly estimated print volume multiplied by the aforementioned cost per page. The estimated monthly black print volume is _______________ pages per month. Color Printers include Black toner and kits only. Color toner & drums are additional. First Month Base Amount: ________________ New Leased Equipment consolidated under this agreement for service & supplies if applicable: Term of Agreement: Payment Terms: Net 10 Days This Agreement shall have a month term for performance, unless terminated or extended as provided herein. This Agreement shall commence immediately upon approval of Agreement by both parties at which point, OSU shall commence the Implementation Procedure as described in Attachment A, “Scope of Services”. Terms and Conditions Both parties agree to the terms and conditions set forth herein. Office Supplies Unlimited By:____________________________________ Name:__________________________________ Print:___________________________________ Date:___________________________________   Client Authorization By:____________________________________ Name:__________________________________ Print:___________________________________ Date:___________________________________ Standard Terms and Conditions 1. General Scope of Coverage This Agreement covers both the labor and the material for adjustments, repairs and replacement of parts as necessitated by normal use of the equipment except as hereinafter provided. Damage to the equipment or its parts arising out of misuse, abuse, negligence, or causes beyond OSU’ control are not covered.  OSU may terminate this agreement in the event equipment is modified, altered or serviced by personnel other than those employed by OSU or without consent of OSU. 2. Availability On-site hours are from 8:00am to 5:00pm Monday through Friday excluding OSU Holidays. 3. Addition of Equipment Customer is required to immediately notify OSU upon installation of any additional equipment at Customer’s site capable of using OSU’ supplied toner cartridges. Upon installation, such equipment shall automatically be covered by this Agreement and shall be considered the Equipment for all purposes under this agreement. 4. Extensions This Agreement will be reviewed quarterly. This Agreement may be extended for an additional 12 months upon the consent of CUSTOMER and OSU. 5. Agreement Termination This Agreement may be terminated, with or without cause, by OSU with no less than 10 days prior written notice. Customer may terminate this Agreement, with or without cause, upon ninety (90) days written notice. However, should Customer terminate this Agreement prior to the end of its term, without cause, Customer shall: a) Permit OSU to remove any OSU owned equipment and supplies covered under this Agreement b) Pay all charges due and owing to OSU through the date of removal of such equipment and/ or supplies c) Pay OSU of the sum of remaining payments or as liquidated damages the following charges: 1 Year Agreement: One (1) times the *base amount 2 Year Agreement: Two (2) times the *base amount 3 Year Agreement: Three (3) times the *base amount *The Liquidated Damages base amount is three (3) times the Security Deposit as described under Print Management Fee 6. Non-Performance In the event that OSU does not perform the services to the Customer’s satisfaction, Customer shall inform OSU in writing and OSU shall have a period of thirty (30) days to correct any deficiencies in performance. Should OSU still be unable to correct the problem, the Customer shall have the option of terminating this Agreement without incurring any penalty including Liquidated Damages. In the event of termination for non-performance Customer shall: a) Permit OSU to remove any OSU owned equipment and supplies covered under this Agreement b) Pay all charges due and owing to OSU through the date of removal of such equipment and/ or supplies 7. Confidentiality OSU recognizes that it must conduct its activities in a manner designed to protect any information concerning its affiliates or Customers (such information herein referred to collectively as the “Information”) from improper use or disclosure.  OSU agrees to treat Customer’s Information on a confidential basis. OSU further agrees that it will not disclose any Customer Information, without Customer’s prior written consent, to any person, firm or corporation except (1) to authorized Customer representatives or (2) to employees of OSU who have to perform the services contemplated hereunder.  OSU agrees upon request to have its employees execute written undertakings to comply with the confidentiality requirements set forth under this paragraph. 8. Insurance OSU shall at all times during the term of this Agreement maintain, at its cost, customary levels of the following types of insurance: general liability, workers compensation liability and, if appropriate to the services rendered, automobile liability (including bodily injury and property damage) 9. Indemnification Customer shall indemnify and hold OSU harmless from any claim, demand, liability, and cause of action or damage for actual or alleged infringement of any intellectual property rights or copyrights arising from the performance of services under this Agreement. Customer agrees to defend OSU at Customer’s sole expense, against all suits, action or proceedings in which OSU is made a defendant for actual or alleged infringement of any intellectual property rights.  Other than as provided above, each party agrees to hold harmless, defend, and indemnify the other party against any liability, demand, claim or cause of action for personal injury or property damage due to or arising out of the acts of that party, its agents and employees. However, each party shall have no obligation to hold harmless, defend or indemnify the other from or for liability arising from the other’s own intentional or negligent acts. In no event shall OSU be liable to Customer for consequential or indirect damages due to OSU’s non-performance, any breach of this Agreement, or any act of OSU or of its employees or agents. 10. Miscellaneous This Agreement supersedes all prior discussions or understandings between the parties. This Agreement cannot be changed or terminated orally. No modification of this Agreement shall be binding unless signed by the party against whom it sought to be enforced.  If any provision of this Agreement is held to be invalid or unenforceable, the remainder of the Agreement shall still be construed as valid and enforceable.  Renewal of this agreement is subject to price and provision changes without notification and is subject to annual increases.  No waiver shall be deemed to be made by any party of any of its rights hereunder unless, the same shall be in writing signed by the waiving party and any waiver shall be a waiver only with respect to the specific instance involved and shall in no way impair the rights or obligations of any party in any respect at any other time.  Renewal of this agreement is subject to price and provision changes without notification and is subject to annual increases. 11. Assign ability The Customer may not assign its interest in or delegate its duties under this Agreement. 12. Breach or Default If the Customer does not pay all charges for services as provided hereunder, promptly when due: (1) OSU may (a) refuse to provide service or supplies for the Equipment or (b) furnish service and supplies on a C.O.D. “Per Call” basis at published rates and (2) the Customer agrees to pay OSU costs and expenses of collection including the reasonable attorney’s fee permitted by law in addition to all other rights and remedies available to OSU. Addendum “A”   Scope of Services Print Management Agreement (Minimum contracted monthly volume of _____________ prints) 1. Management Team OSU will assign a Print Management Team consisting of a Team Leader, Primary Hardware Technician, Primary Network Support Technician, and a Primary Billing/Administrative Representative. All correspondence beyond reporting of hardware failures should be directed to Service Dispatch. 2. Implementation Upon approval of this Agreement by both parties, OSU will complete an inspection of the Equipment to be serviced under this Agreement. Following inspection, an OSU identification tag will be attached to the Equipment and the Equipment will be brought to manufacturer’s specification by OSU solely at the cost of the Customer. 3. Print Management Services Print Management Services are inclusive of but not limited to the following:     a) Hardware Support Services Total Quality Call- Your primary OSU technician, under the guidelines of the Standard Terms and Conditions, will act proactively as they follow a standard procedure for addressing hardware failures involving resolution of the immediate failure followed by a completion of a multi-point check list replacing high mortality parts as needed. Preventative Maintenance- OSU will perform all necessary preventative maintenance including all required maintenance kits on the Equipment as set by the manufacturer’s guidelines as well as preventative maintenance deemed necessary by the OSU Service Department. Supplies- Supplies excluding paper will be included. All supplies will be OEM compatible unless noted in this agreement. Supplies will be shipped per customer request but limited to a quantity required based on prints generated under this agreement. Micro and color toner are excluded unless noted in this agreement. Hardware Installation- An OSU representative will assist, at your request, in the installation of any equipment covered under this agreement. Response Time- OSU will respond to service calls placed to the Customer Support Center (electronic or voice mail) within an average of four (4) hours of call placement. Response times for calls received outside of normal business hours will be measured from the start of business hours the following day. Remote Support- OSU may remotely monitor and support the Equipment for more timely and accurate resolution of problems. Dedicated Support- If applicable*, a Hardware Support Technician will be at the Customer site without request once every quarter for general customer support including routine and preventative maintenance and meter readings. Service Loaners- If we cannot repair your printer in your office we will provide a free loaner (excluding  service/supplies) until your printer is repaired.     b) Network Support Solution Group- OSU’s Solutions Group will be available to provide support for application specific printing challenges. Following a needs analysis, the Solutions Group, if necessary, will provide a “Scope of Work” estimate for your approval.     c) Contract Management Quarterly Print Management Meeting- OSU will meet with you at least once per quarter, but not more than once per month to review the Agreement, OSU’s performance and Equipment performance. Asset Management - OSU Support Center will maintain an accurate inventory of all Equipment and associated print volumes. OSU will pro actively offer solutions that would improve the conditions of the Agreement including, but not limited to, reallocation of resources for improved performance, cost reduction initiatives and recommendations for any new technology. Web-Based Reporting- The customer shall have access to all information regarding the Equipment including volumes, service requirements, and equipment performance. Access to these reports is offered automatically, but not exclusively, through the www.OSUNLIMITED.COM website. 4. Escalation OSU uses an operating system designed to automatically monitor and alert your Print Management team when response times, equipment performance and technician performance fall below OSU’ standards. Following such alerts, measures will be taken to correct any deficiencies.     a. OSU Standards: Response Time- Average four (4) hours Equipment Performance- Performance is based on number of prints between calls according to industry guidelines. This can be altered within the OSU PRINT MANAGEMENT DEALER system to improve performance for equipment marked as “Mission Critical”. Technician Performance- Performance is based on the accumulation of prints between call, incomplete calls and response time. Click Here to view MPS White Paper © Copyright Office Supplies Unlimited. All rights reserved.